Tracking complaints has never been easier
- How to set up Corrective Actions?
- How to use Corrective Action Tasks
- As a supplier receiving a Corrective Action task, how can I react?
Corrective Action (CA) is an ecratum product that shows the problematic incidents with business partners and allows both parties to communicate over these incidents to document and settle them. This gives the sender company
- the possibility to communicate better about this type of incidents
- to record all communication about this type of incidents in one place
- to track, evaluate and analyze these incidents better
Receiving companies can take the CA tasks to work on their quality, delivery and processes better.
With the Corrective Actions product you can :
- Create corrective action templates, ready-to-send forms customized to each type of suppliers you deal with
- Send off corrective action tasks to your suppliers, complete with all the information about the incidents
- Interact and communicate about the incident with your supplier, sending comments or attaching files
- Keep everyone notified of the state of resolution of the corrective action through mail notifications
- Get an overview of the state of corrective actions in a status screen
How to set up Corrective Actions?
1. Create corrective action categories
Corrective Action categories are meant to help you filter and categorize the corrective actions you send out. This helps with long-term analysis and reports
Read about how to create Corrective Action categories here: How to create Corrective Action categories
2. Create corrective action templates
Depending on the type of group of suppliers you are addressing, you will want to include different information in your corrective action tasks. The Corrective Actions templates allow you to customize the Corrective Actions Task form, including or excluding certain fields.
Read about how to create corrective action templates here: How to create Corrective Actions templates
How to use Corrective Action Tasks
1. Send off Corrective Action Tasks
Whenever an incident occurs with one of your suppliers, you can select from the list of available Corrective Action templates you created, fill it in and send it off.
Read about how to send a Corrective Action task here: How to send off Corrective Action tasks
2. Interactively communicate with your supplier about the incident
If you wish to provide further information to your supplier once you have already sent off the Corrective Action, or if your supplier has responded to you already, you can leave comments or extra files on the Corrective Action task itself.
Read about how to do that here: How to interact with your business partner in Corrective Action tasks
3. Keep track of the status of your Corrective Action tasks
Keeping track of all the Corrective Action tasks you have sent out can get unmanageable after time. The Corrective Actions status page will give you an overview of all the Corrective Action tasks you have sent out, complete with their current status, and comprehensive information.
Read about how to track your Corrective Action tasks here: How to keep track of the status of your Corrective Action tasks
As a supplier receiving a Corrective Action task, how can I react?
If you have received a corrective action task, your customer wants to inform you about some issue concerning one of your deliveries or products.
You can keep your customer informed about the situation and any corrective steps you have taken by interacting with the task you have received.
Read about how to respond to Corrective Action tasks here: As a supplier receiving a Corrective Action task, how can I react?