Since Customer Service Teams have to resolve customer complaints and respond to them as a significant part of their daily activities, ecratum built Customer Complaints which enables them to receive complaints from customers about products and services provided to them. The benefits that you will get from Customer Complaints:
- Offering your customers a place to send complaint tickets to your customer service team.
- Managing all incoming tickets in a central place.
- Improving your customer satisfaction by ensuring a quick and transparent support process to deal with complaints.