How do my customers send a complaint ticket to me? Merve Karaoz January 23, 2019 11:11 Updated In order to send a complaint ticket to you, your customers need to have an ecratum account. When they are given the link of your Complaint Portal, they can log in to ecratum through it or create an ecratum account for free. Related articles How do Customer Complaints work? Comments 0 comments Please sign in to leave a comment.