How do Customer Complaints work?

When the feature is activated, you will be given a customized Complaint Portal and a new entry on your sidebar called Complaint Ticket Status. Follow the given steps to work with Customer Complaints:

• Distribute the link of your Complaint Portal to your customers.
• Let your customers send a complaint ticket to you.
• Review the received complaint ticket through your Inbox or Complaint Ticket Status page.
• Add a comment to the ticket or mark it as resolved.