FAQ

How Can I Benefit From Customer Complaints?
Since Customer Service Teams have to resolve customer complaints and respond to them as a significant part of their daily activities, ecratum built Custome...
Thu, 12 Jul, 2018 at 2:10 PM
How Do Customer Complaints Work?
When the feature is activated, you will be given a customized Complaint Portal and a new entry on your sidebar called Complaint Ticket Status. Follow the gi...
Thu, 12 Jul, 2018 at 2:01 PM
How Do My Customers Send A Complaint Ticket To Me?
In order to send a complaint ticket to you, your customers need to have an ecratum account. When they are given the link of your Complaint Portal, they can ...
Thu, 12 Jul, 2018 at 2:02 PM