FAQ

How Can I Build My Knowledge Base?
Building your Knowledge Base can be done easily in two main steps: Create topics and folders inside of it Add articles to folders
Thu, 12 Jul, 2018 at 12:38 PM
How Can I Work On My Articles?
You can work on your articles in two status: Published: If you publish an article, it will be visible to anyone with an ecratum account that is given the...
Thu, 12 Jul, 2018 at 12:38 PM
How Can I Share My Knowledge Base With My Customers?
To share the Knowledge Base that you built with your customers, copy the link of your Knowledge Base which is located in the main view of Knowledge Base. To...
Thu, 12 Jul, 2018 at 12:39 PM
How Can My Customers Read Through My Knowledge Base?
Your customers need an ecratum account to read through your Knowledge Base. When you share the link of your Knowledge Base, your customers will have a Log I...
Thu, 12 Jul, 2018 at 12:39 PM