FAQ

How Can I Benefit From Support Tickets?
As a customer service team member, you receive customer requests from various channels such as emails, faxes, telephone calls, etc., and have to process the...
Thu, 12 Jul, 2018 at 2:11 PM
How Do Support Tickets Work?
When the feature is activated, you will be given a customized Support Portal and a new entry on your sidebar called Support Ticket Status. Follow the given ...
Thu, 12 Jul, 2018 at 2:11 PM
How Can My Customers Send A Support Ticket To My Company?
To be able to send a support ticket to you, your customers need to have an ecratum account. When they are given the link to your Support Portal, they can lo...
Thu, 12 Jul, 2018 at 2:11 PM