User Manual

Getting Started With Corrective Actions
   Tracking complaints has never been easier How to set up Corrective Actions? 1. Activate Corrective Actions 2. Create corrective action categor...
Wed, 5 Sep, 2018 at 5:13 PM
How To Activate Corrective Actions
You can easily activate Corrective Actions through ecratum Store. To activate Corrective Actions: Click ECRATUM STORE in the sidebar. Press the Get St...
Wed, 5 Sep, 2018 at 5:24 PM
How To Create Corrective Action Categories
  If you send out many complaints to various supplier in different contexts, it can be difficult to keep track of them and any reporting or analysis proves...
Thu, 19 Jul, 2018 at 2:02 PM
How To Create Corrective Actions Templates
Corrective action templates are a way for you to customise the corrective action tasks for each supplier. For each different type of supplier you deal with,...
Thu, 19 Jul, 2018 at 2:02 PM
How To Send Off Corrective Action Tasks
 Whenever an incident occurs with one of the deliveries you receive from your supplier, or you wish them to take some particular action, you can send them a...
Thu, 19 Jul, 2018 at 2:02 PM
How To Interact With Your Business Partner In Corrective Action Tasks
  Once you have sent off the Corrective Action task to your supplier, they will receive it in their inbox (and you can still see it in your outbox). You c...
Thu, 19 Jul, 2018 at 2:02 PM
How To Keep Track Of The Status Of Your Corrective Action Tasks
 Once you have sent corrective tasks, they go to your business partner's inbox (you can also see it in your Outbox, as an 'outgoing' task) - ...
Thu, 19 Jul, 2018 at 2:03 PM
As A Supplier Receiving A Corrective Action Task, How Can I React?
 When a customer sends you a corrective action task, it will appear in your inbox as an 'incoming' task.  You can take several actions : ...
Thu, 12 Jul, 2018 at 12:33 PM