User Manual

Getting Started With Customer Complaints
Manage customer complaints with easy ticketing! How To Set Up Customer Complaints 1.Activate Customer Complaints 2.Access To Complaint Portal 3.Rece...
Mon, 24 Sep, 2018 at 3:31 PM
How To Activate Customer Complaints
After logging in to ecratum, you can activate Customer Complaints easily through the ecratum Store. To activate Customer Complaints: Click ECRATUM STORE i...
Wed, 5 Sep, 2018 at 5:24 PM
How To Access To Complaint Portal
After activating the Customer Complaints feature, you can distribute the link of your Complaint Portal to your customers and let them send complaint tickets...
Thu, 19 Jul, 2018 at 1:58 PM
How To Receive A Complaint Ticket
Once you distribute the link of your Complaint Portal to your customers, they can start sending complaint tickets to you after logging in or signing up for ...
Thu, 19 Jul, 2018 at 1:58 PM
How To Respond To A Complaint Ticket
In this article, you can find the needed information to respond to a received complaint ticket: Detailed View of a Complaint Ticket Leave a Comment To Th...
Thu, 19 Jul, 2018 at 1:58 PM
How To Use Customer Complaints As A Client
With the help of Customer Complaints, you can easily send your complaints to your supplier and receive high quality customer support process. In this articl...
Thu, 19 Jul, 2018 at 1:58 PM