User Manual

Getting Started With Support Tickets
Manage customer support with easy ticketing! How To Set Up Support Tickets 1.Activate Support Tickets 2.Access To Support Portal 3.Receive a Support...
Wed, 5 Sep, 2018 at 3:55 PM
How To Activate Support Tickets
After logging in to ecratum, you can activate Support Tickets easily through ecratum Store. In order to activate Support Tickets: Click ECRATUM STORE in ...
Wed, 5 Sep, 2018 at 5:24 PM
How To Access To Support Portal
Once you activate the Support Tickets feature, you can distribute the link of your Support Portal to your customers and let them send support tickets to you...
Thu, 19 Jul, 2018 at 1:51 PM
How To Receive A Support Ticket
Once you share the link of your support portal with your customers, they can start sending support tickets to you after logging in or signing up for an ecra...
Thu, 19 Jul, 2018 at 1:52 PM
How To Respond To A Support Ticket
In this article, you can find the needed information to respond a received support ticket: Detailed View of a Support Ticket Leave a Comment To The Ticke...
Thu, 19 Jul, 2018 at 1:52 PM
How To Use Support Tickets As A Client
With the help of Support Tickets, you can easily submit support tickets to your supplier and receive high quality customer support process. In this article,...
Thu, 19 Jul, 2018 at 1:52 PM