When the feature is activated, you will be given a customized Complaint Portal and a new entry on your sidebar called Complaint Ticket Status. Follow the given steps to work with Customer Complaints:

  • Distribute the link of your Complaint Portal to your customers.
  • Let your customers send complaint ticket to you.
  • Review the received complaint ticket through your Inbox or Complaint Ticket Status page.
  • Add a comment to the ticket or mark it as resolved.