When the feature is activated, you will be given a customized Support Portal and a new entry on your sidebar called Support Ticket Status. Follow the given steps to work with Support Tickets:

  • Share the link of your Support Portal with your customers.
  • Let your customers send support tickets to you.
  • Review the received support ticket through your Inbox or Support Ticket Status page.
  • Add a comment to the ticket or mark it as resolved.