As a customer service team member, you receive customer requests from various channels such as emails, faxes, telephone calls, etc., and have to process them in different locations. Support tickets offer you the possibility to manage customer inquiries with a central ticket system. With support tickets you can:
- Offer your customers a place to send support tickets to your customer service team.
- Manage all incoming tickets in a well-structured location.
- Increase your customer satisfaction by providing them with a fast and transparent support process.