ecratum offers its customers various high quality products which were designed and built to serve best towards their needs. ecratum products provide you with a unique ability to manage your business collaborations and to handle product and document management in the most efficient and effective way. The products offered by ecratum are grouped into two main structure, the products targeted at Quality & Purchasing professionals and the products built for Customer Service & Support professionals.


In this article, you can find the needed information about how to start using your chosen ecratum products.


If you would like to have specific information about a product, click on the links given below.


Supplier Relationship Management (SRM): SRM tools assist you to manage business interactions with your suppliers. SRM tools that you can use:


Customer Service Management (CSM): CSM tools help you increase efficiency within your customer service teams and maximize customer retention. CSM tools that you can use:



How To Work With ecratum Products?

Depending on you are a Customer Service/Support team member or a Quality/Purchasing team member, you can choose ecratum products that you need and start using them. To make this happen, ecratum built a store where you can select the products that you want to subscribe to for free.

  • Go to ecratum Store which is located in the sidebar.




CSM Products

If you are working for Customer Service or Support departments, ecratum offers you 4 different products which help you enrich your customer service management. To start using a CSM product:

  • Select your preferred product from ecratum Store.
  • Press the Get Started button that takes you to the view where you can find information regarding how you can use that particular product and to activate the product, press the Activate For Free button.
  • After confirming the activation on the modal by clicking on the Activate button you can now start using that product through its sidebar and configuration items.



Note:

If another user from your company has already activated a product, you need to be added to that particular product's plan by that user.



SRM Products

SRM products have been created for quality and purchasing professional who actively collaborate with suppliers. ecratum presents 3 unique products to you to make working with suppliers easier. To start using a SRM product:

  • Select your preferred product from ecratum Store.
  • Press the Get Started button that takes you to the view where you can find information regarding how you can use that particular product and to activate the product, press the Activate For Free button.
  • After confirming the activation on the modal by clicking on the Activate button you can now start using that product through its sidebar and configuration items.
Note:

If another user from your company has already activated a product, you need to be added to that particular product's plan by that user.



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