You can share your Knowledge Base with your customers and let them read the published content. You can distribute it to your customers by doing the following:

  • Go to the main page for Knowledge Base by clicking Knowledge Base in the sidebar.
  • Copy the link of your Public Knowledge Base that shown above your created topics. To quickly copy the link, you can press the Copy To Clipboard  button and the link will be copied.

  • You can distribute the link of your Public Knowledge Base to your customers by using your preferred channel.

  • When your customers are given the link of your Knowledge Base, they will easily be able to read through it by logging in to ecratum. To find out more about how your customers get benefit from the Knowledge Base feature, read this article: How To Use The Knowledge Base As Reader?